In Summary: 1filmy respects your privacy. Your data is used solely to improve our services and meet legal obligations — it is never sold.
1. Introduction
This Privacy Policy applies to the 1filmy platform and all associated services. By creating an account, browsing the site, or using any of our services, you are agreeing to this Privacy Policy.
We understand that your personal information is sensitive. That is why 1filmy has operated from day one on a single principle — We collect only what is strictly necessary. We only collect what is necessary, keep it secure, and never sell it to third parties.
This policy is written in plain language so that users in Bangladesh can easily understand it. Rather than dense legal jargon, it clearly explains what information is collected, why it is collected, and what rights you have.
2. What Information Is Collected
1filmy collects information in two ways – what you provide directly, and what is generated automatically as you use the site.
2.1 Information You Provide Directly
- Registration Information: Full name, date of birth, email address, mobile number
- Contact Information: Current Address (during KYC verification)
- Identity Documents: Copy of National ID or Passport (for KYC)
- Payment Information: Mobile banking number or bank account details (for transactions)
- Support Contact: What you write in chat or email
2.2 Automatically Collected Information
- Device Information: Browser type, operating system, screen resolution
- Log Data: At login: IP address and session duration
- Usage Information: Pages visited, time spent, and games played
- Cookie Data: Detailed information is provided below
| Type of Information | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Identity Document | KYC Legal Compliance | Yes for Withdrawals |
| Payment Information | Deposits & Withdrawals | Yes |
| IP Address | Security & Fraud Prevention | Automatic |
| Usage Information | Site Improvement & Personalization | Automatic |
3. Why We Use Your Information
1filmy uses the information it collects solely for the following purposes:
- Service Provision: Managing your account, providing betting and gaming services, and processing payments
- Identity Verification: Completing KYC and verifying age as required by law
- Security: Preventing fraud, multiple accounts, and money laundering
- Contact: Sending Important Notices, Transaction Confirmations & Support Messages
- Site Improvement: Analysing user behaviour to make the platform more intuitive and user-friendly
- Marketing (Optional): If you give your consent, we may send you information about promotions and bonuses
Marketing Emails: If you no longer wish to receive promotional emails, click the "Unsubscribe" link at the bottom of any email or contact us at support@1filmy.best.
4. Who Your Information Is Shared With
1filmy never sells your personal information. However, limited data may be shared in certain specific circumstances:
4.1 Payment Processors
When you make a payment through bKash, Nagad, Rocket, or a bank, the required financial details are transmitted to the respective payment gateway. These third parties operate under their own privacy policies.
4.2 Game Providers
Only the minimum information necessary to operate games is shared with game providers such as Evolution Gaming and Pragmatic Play. They are not permitted to share your information with any third party.
4.3 Legal Obligations
Where required by a court order, regulatory investigation, or anti-money laundering legislation, 1filmy is legally obligated to disclose certain information to the relevant authorities. In such cases, we will notify the user in advance wherever possible, though legal constraints may not always allow us to do so.
4.4 Business Changes
If 1filmy undergoes a major structural change in the future — such as a merger or acquisition — user data may be transferred to the new entity. Prior notice will be given in such cases.
5. Data Security
1filmy employs multiple layers of security to protect user data:
- SSL/TLS Encryption: All data transmitted to and from the site is protected with 128-bit encryption
- Data Encryption: Sensitive data stored on our servers (passwords, payment details) is encrypted
- Access Controls: Only authorized personnel can access data on a need-to-know basis
- Regular Audits: Third-party security experts conduct regular reviews of our systems
- Two-Factor Verification: Two-factor authentication (2FA) is available to secure your account
Your Responsibilities: Keep your account password confidential and do not share it with anyone. If you notice any suspicious activity, report it to support@1filmy.best immediately.
6. How Long We Retain Your Data
1filmy does not retain your data for longer than necessary. Our general policy is as follows:
- Account Information: For the duration of the active account and 5 years after closure (for legal purposes)
- Transaction Records: Up to 7 years as required by financial regulations
- KYC Documents: 5 years after account closure
- Support Contact: 3 Years
- Site Usage Log: 12 Months
Once the retention period expires, data is securely deleted or anonymised in a way that makes identification impossible.
7. Cookie Policy
Cookies are small text files stored in your browser when you visit a site. 1filmy uses the following types of cookies:
7.1 Essential Cookies
These cookies are essential for maintaining your login session, security verification, and core site functionality. Disabling them will prevent the site from working properly.
7.2 Analytics Cookies
Analytics cookies help us understand which pages get the most traffic and where users encounter issues. All data is collected anonymously and can be disabled from your browser settings.
7.3 Preference Cookies
These cookies remember your language preference, theme settings, and other personal preferences. You can disable them, but you will need to re-enter your settings each time you visit.
8. Your Rights
As a 1filmy user, you have certain rights regarding your personal data. To exercise any of these rights, email us at support@1filmy.best.